Skip to main content

My callback tasks

See the callback tasks assigned to you and the receptionist queue.

This page lists callback tasks: missed calls to ring back, and calls to a patient that a reactivation script or a visit confirmation asks for. A call to a patient appears only when the patient's record has a phone number.

  1. On the Calls page, open My callback tasks (1) at the top right.
    On the Calls page, open My callback tasks (1) at the top right.
    1
  2. The page has two lists: Assigned to me (1) and Receptionist queue (unassigned) (2). Each task shows a missed-call icon (a phone icon for a call to a patient), a short note, a time label such as 1h and two buttons.
    The page has two lists: Assigned to me (1) and Receptionist queue (unassigned) (2). Each task shows a missed-call icon (a phone icon for a call to a patient), a short note, a time label such as 1h and two buttons.
    2
  3. Each task has a Wrap up button (1).
    Each task has a Wrap up button (1).
    3

Screenshots captured on 2026-10-03